We want you to love your Velauri purchase. If for any reason you’re not completely satisfied, we offer a flexible returns policy.
Return Eligibility:
•Items must be returned within 14 days of delivery.
•Products must be unworn, unused, and in original packaging with all tags attached.
•For hygiene reasons, earrings and pierced jewelry are non-returnable unless faulty.
•Custom or engraved pieces are non-refundable unless damaged or defective.
How to Return:
1.Email us at [support@velauri.com] with your order number and reason for return.
2.We’ll issue return instructions and a return address.
3.Package the item securely and send it back with tracked shipping.
Customers are responsible for return shipping unless the item was faulty or incorrect.
💸 Refund Policy
Once your return is received and inspected, we’ll notify you via email. If approved:
•Refunds will be issued to your original payment method within 5–10 working days.
•We do not refund original shipping costs unless the return is due to our error.
•If the item is damaged, used, or returned late, we reserve the right to issue a partial refund or reject the return.
✉ Contact
For returns, privacy concerns, or refund queries, please contact us at:
📧 support@velauriofficial.com
🕒 Customer Service Hours: Mon–Fri, 9am–5pm (UK Time)
